Returns and Refund Policy

We want you to be happy with every Wafir order. If something is not right, here is exactly how we make it right.

7 day return window

You have 7 days from the day your order arrives to request a return. The item must be unused, in its original packaging, and in the same condition you received it.

What can be returned

Items that arrived damaged, defective, or with missing parts
Items that do not match what you ordered
Sealed items that are still unopened and in resalable condition

What cannot be returned

Opened food, tea, or consumable items (for hygiene and safety reasons, unless the product arrived damaged or defective)
Items returned more than 7 days after delivery
Items without their original packaging
Items marked as final sale or clearance at the time of purchase

How to request a return

Email us at supportwafirstore@gmail.com within 7 days of delivery.
Include your order number, the reason for return, and clear photos of the item and packaging.
Our team will reply within one working day with return instructions and, if approved, a return pickup address.

Return shipping

If the return is because of our error (wrong item, damaged, defective), we cover the return shipping cost.
For other returns, the customer covers the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will approve or decline your refund within 2 working days. Approved refunds are processed as follows:

Cash on delivery orders: refunded by bank transfer to the account of your choice, within 5 to 7 working days.
Card payments: refunded to the original payment method, within 5 to 10 working days depending on your bank.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please request a return and place a new order for the item you want.

Cancellations

You can cancel any order at no cost before it has shipped. Once your order is with the courier, it needs to go through the return process above.

Questions?

Email supportwafirstore@gmail.com. We reply within one working day.