FAQ

Frequently Asked Questions

How long does delivery take?

Orders are delivered within 2–5 business days across the UAE, depending on your location. Dubai and Abu Dhabi typically receive orders within 2–4 days.

How much is shipping?

Standard shipping is 20 AED flat rate. Orders of 2 or more packs qualify for FREE shipping.

What payment methods do you accept?

We accept all major credit/debit cards and online payment methods available at checkout.

Can I track my order?

Yes! Once your order ships, you will receive a confirmation email with tracking details.

What is your return policy?

If you receive a damaged or defective product, contact us within 3 days at supportwafirstore@gmail.com with photos. We will arrange a replacement or refund. We do not accept returns for change of mind or opened consumable products.

How do I contact support?

Email us at supportwafirstore@gmail.com or use our Contact Us page. We respond within 24 hours.

Is this tea safe for everyone?

Our Ginseng Five Treasure Tea is made from natural ingredients and is GMO-free and sugar-free. However, if you have medical conditions or are taking medications, please consult your healthcare provider before use.